Privacy Policy

1. Introduction

Welcome to Lapland Studio (“we”, “our”, “us”). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit https://lapland.studio, purchase our personalised Santa video products, or otherwise interact with our services.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

Mobile information and messaging consent will not be shared with third parties or affiliates for marketing or promotional purposes.

2. Who We Are

Lapland Studio provides personalised video messages from Santa Claus that are delivered digitally by email and, if requested by the customer, by SMS/text message.

3. Information We Collect

Depending on how you use our website, we may collect the following information.

Information You Provide

This includes:

Your name
Email address
Mobile telephone number (only if you choose SMS delivery)
Billing address
Payment information (payments are securely processed by our payment provider—we do not store your card details)
Personalisation details required to create your Santa video, which may include:
- Child’s first name
- Any photo you upload
- Age
- Gender
- Interests
- Achievements
- Christmas wishes
- Family member names
- Other information you choose to include

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Time spent on pages
Cookies and similar technologies

4. How We Use Your Information

We use your information to:

Process your order
Create your personalised Santa video
Deliver your video by email
Deliver your video by SMS if you specifically request SMS delivery
Respond to customer support enquiries
Prevent fraud and misuse
Improve our website and services
Meet our legal obligations

We only use your personal information for the purposes for which it was collected.

5. SMS/Text Message Delivery

SMS delivery is entirely optional.

If you request SMS delivery during checkout:

We will send one (1) SMS message containing a secure link to your personalised Santa video.
This SMS is provided free of charge.
We will not use your mobile number for marketing.
We will not send promotional or recurring text messages.
We will not subscribe you to any SMS marketing programme.
Mobile information and messaging consent will not be shared with third parties or affiliates for marketing or promotional purposes.

If you do not request SMS delivery, we will not send you any text messages.

6. Email Communications

We use your email address to:

Confirm your order
Deliver your personalised Santa video
Send important service-related communications regarding your purchase

We do not send marketing emails unless you have separately chosen to receive them.

7. Sharing Your Information

We respect your privacy.

Mobile information and messaging consent will not be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell your personal information.

We do not rent your personal information.

We do not share customer data with third parties for marketing purposes.

8. International Customers

We provide our services to customers in both the United Kingdom and the United States.

Depending on your location, your personal information may be processed or stored in countries outside your own jurisdiction.

Where required, we use appropriate safeguards to protect personal information transferred internationally.

9. Legal Bases for Processing (UK & GDPR)

If you are located in the United Kingdom or another jurisdiction where GDPR applies, we process your personal information under one or more of the following legal bases:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Your consent (where required)

10. How Long We Keep Information

We retain personal information only for as long as necessary to:

Provide your purchased video
Meet legal and accounting obligations
Resolve disputes
Prevent fraud

Once your video has been created and delivered your order/video details will be deleted from our system within 7 working days.

You can watch your completed video until January then it will be permanently deleted from our server. If you wish to watch your video after January you can Download your video onto your device to keep forever.

When personal information is no longer required, it is securely deleted or anonymised.

11. Cookies

Our website uses cookies to:

Make the website function correctly
Remember your preferences
Analyse website traffic
Improve user experience

You can control cookies through your browser settings.

Some features of the website may not function correctly if cookies are disabled.

12. Keeping Your Information Secure

We use appropriate technical and organisational security measures to protect your personal information against:

Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction

While no internet transmission is completely secure, we continually work to protect your information using industry-standard security practices.

13. Your Privacy Rights

Depending on where you live, you may have rights including:

Access to your personal information
Correction of inaccurate information
Deletion of your information
Restriction of processing
Data portability
Objecting to processing
Withdrawing consent where processing is based on consent

To exercise your rights, please contact us using the details provided in this Privacy Policy.

14. Children’s Privacy

Our products are intended to be purchased by adults.

Although our personalised videos may include information about children supplied by parents or guardians, we do not knowingly collect personal information directly from children.

Parents or legal guardians are responsible for providing any information relating to children.

15. Third-Party Services

Our website may use third-party services including payment providers, analytics providers, hosting providers and communication providers.

These providers have their own privacy policies governing the information they process.

16. Links to Other Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to read the privacy policies of any third-party websites you visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page together with the revised “Last Updated” date.

18. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Lapland Studio

Website: https://lapland.studio

Email: