Terms and Conditions

We control and operate this website from our offices – Lapland.Studio. Accordingly the laws of England and Wales govern claims relating to, including the use of, this website and the materials contained therein. If you choose to access our website from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between Lapland.Studio and you the laws of England and Wales will apply at all times.

Any contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in accordance with the laws of England and Wales, and you and Lapland.Studio irrevocably submit to the non-exclusive jurisdiction of the English Court.

By submitting your order to Lapland.Studio, you acknowledge that you have read, understood and will abide by these Terms and Conditions.

PAYMENTS

Payment will be taken in full at the time of ordering. The prices listed on the site are in UK pounds (GBP). We reserve the right to change any advertised price at any time. We offer free worldwide delivery.

You can pay via a debit or credit card and/or Apply Pay or Google Pay.

The contract shall not have been concluded until we have received your valid credit card charge or debit card payment details and we have accepted your online order and sent you confirmation by return email to the address you have given us during the ordering process.

We reserve the right to cancel, refund or refuse any order.

Please double check your personalisation of your order before making payment. Once your video has been created we are unable to change it.

When you purchase or create one of your videos, free or premium, you agree to only use it for personal use. You agree it can not be used for any commercial use and re-selling of our videos is strictly prohibited.

DELIVERY

All videos come with worldwide delivery via email. When ordering you can select your desired timeframe for delivery.

Please note delivery may take longer if you require a unique name that needs to be recorded by Santa that is not in our database.

REFUND POLICY

Orders cannot be cancelled once your video has been sent by email.

We take no responsibility if you misspell the personalisation on your order.

As this is a personalised product, returns will not be accepted unless there is an error caused by Lapland.Studio.

If there is an issue with your order, please contact us at: here